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Exclusive custom designs
We are not currently offering exclusive one-off custom scarf designs

Our scarves are digitally printed, which enables us to produce small batches whilst keeping costs down. However with digital printing comes the risk of imperfections, such as missed printing spots, print lines etc. Due to the risk of these imperfections (especially with designs that have large areas of plain colour), we always have to order more scarves than needed, which makes exclusive custom designs very uneconomical to produce without greatly increasing our pricing

Non-exclusive designs
If what you have in mind is something that we could make available to others to purchase, and is a colour combination that we believe would sell - then we'd be happy to consider it.

If you are wanting to match something we usually ask you to send us the item/items to ensure we achieve the closest possible match. Once we receive the item/s, we colour match them in-house then produce one or more mockups of different scarf colour options and/or scarf designs for you to choose from. Once you are happy with the design we can take it to production. This design process can take 2+ weeks, depending on how busy we are, how quickly our communications occur and how many refinements are required to the colours and/or design. 

Once we have your approval we can send the design to print. Production takes 6-8 weeks, although can take longer as we like to combine orders together to reduce shipping costs. If you decide you would like further refinements to be made to the design these would come at an additional cost.

You can get in touch with us to discuss your custom design using the form below.

How can I check my points?

Visit our website on any computer or mobile device. On the bottom left side of your screen there should be a floating gift box icon with a bronze-coloured background icon. Click on this icon to open the Rewards portal. You may need to sign in to view your status and points. 

How do I earn points?

Rewards are earned every time you make a purchase from Olympia. For every dollar spent, you earn 1 point. Each time you make a purchase you should get an email afterwards to let you know how many points you earned and a discount code if you are.

How do I redeem points?

You must have at least 100 points before you can redeem your rewards.
For every 100 points spent you can redeem $5 off your next order. 
For 200 points you can get free shipping on your order, up to a value of $15.00.
To redeem your points, simply copy the discount code from the email you received - or visit the returns portal and apply any eligible discount from there.

Who is eligible for the rewards program?

Olympia's rewards program is only available to consumers. Wholesale and trade customers are not eligible for the rewards program at this time.

Do we supply to wholesale customers? Absolutely!

If you'd like some more information about how we work with wholesale customers please get in touch with us via the email form below